AdWords problems
I was fiddling with my adds one day. After adding some keywords to one of my campaigns, they all suddenly stopped working. I contacted Google, and received a default answer: are you bidding high enough? Did you pause the campaigns? That sort of thing. It didn't surprise me that the first mail was a default mail. I mailed them back right away writing I simply added keywords and ALL of my campaigns stopped working, not simply the one I changed.
The next mail I receive is 3 days later. They want to know if I'm happy with the support I received. I nearly fell out of my chair. No I'm not happy. All I got was a standard mail back and all my campaigns are still not functioning.
2 Days after I get another mail saying they are looking into it. So I wait another 4 days before I mail back to figure out if they finally found something. The answer is rather surprising: I received another default mail telling me they suspended my AdWords account because they believe someone else logged into my account.
I have a Vista machine and an OpenSuse machine on my desk, and I log into my account from both depending on what I'm doing. I even log in using my wife's laptop which has Windows XP and uses a different IP cause I'm using a wireless connection. This probably raised a flag in their system blocking my account.
Adds are back up after 2 weeks. Sales where a little slow, so I hope they will pick up again.
The next mail I receive is 3 days later. They want to know if I'm happy with the support I received. I nearly fell out of my chair. No I'm not happy. All I got was a standard mail back and all my campaigns are still not functioning.
2 Days after I get another mail saying they are looking into it. So I wait another 4 days before I mail back to figure out if they finally found something. The answer is rather surprising: I received another default mail telling me they suspended my AdWords account because they believe someone else logged into my account.
I have a Vista machine and an OpenSuse machine on my desk, and I log into my account from both depending on what I'm doing. I even log in using my wife's laptop which has Windows XP and uses a different IP cause I'm using a wireless connection. This probably raised a flag in their system blocking my account.
Adds are back up after 2 weeks. Sales where a little slow, so I hope they will pick up again.




