Kwakkelflap: tools for the IT pro

Thursday, May 31, 2007

Tech support, part 2

Today, my new box finally arrived on my doorstep. However, suspense quickly turned into disappointment when I unpacked the box. Something was loose inside. I opened the case, and discovered that the harddisk was lying on the motherboard. Apparently, they forgot to use a screw to keep the raptor in it's place. I quickly checked for damage, and noticed that a power supply connector was broken and a part of the case was broken. Also, 1 RAM memory bank took a hit and the RAM wasn't connected properly anymore, and my SATA cables where no longer plugged in.

So I fixed everything and tried the PC to see if everything was working. It looked ok in the beginning, but suddenly after 1 or 2 minutes during Vista setup, the video was gone. Opened the box and noticed that the fan of the 8600 didn't work. Apparently, it also took a hit from the HD.



So basically, everything except my DVD writer was broken in one way or another. I closed the box and put it back in it's packaging. I contacted the shop, and I wonder how they will react. I'm VERY close to asking a refund and spending my money some place else.

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