Bits du Jour and Spam

Sales can be strange sometimes. At one point, you're nagging about how low the number of sales is and looking for a reason. The next thing you know, orders come rolling in and you have more than expected.

On top of that, we had our Bits du Jour promotion yesterday, which generated extra sales (14 orders, one for multiple licenses). I'm happy with that number. It's not like Service - O - Matic is intended for everyone. I think most Bits du Jour visitors are looking for a different kind of software. Anyway, I hope they are happy too and we can work together again sometime in the future.

Now for something different: spam. Everyone hates it, and I receive my share. But that's not my main concern. The biggest problem is the following situation. Customers sending me a mail with a problem they have. I reply as fast as I can to solve their problem. The day after, I receive another mail from them, asking if we are looking to solve the problem. So it seems the customer didn't receive our mail. Probably a spam filter on their end, but very annoying. So we send them the same mail again, asking them to confirm that they receive it. After a few hours, we send another mail and keep it as short as possible to avoid spam filters. No reply. This is so frustrating. We know one of our customers has a problem, and we have no way to reach them. We started our second forum to solve this (the first one was spam infested, so we took it down), but you can't just abandon mail support.

I can only hope people who don't receive any mails from us read this, and post their problems on the forum. If anyone knows a good way to solve this, please contact me.